Refund policy

Effective Date: October 1, 2025

At GrindWell Co., we take pride in roasting fresh, high-quality coffee with care. Because all orders are roasted to order and fulfilled immediately through our roasting partner, we cannot accept returns once an order has been placed.

If your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery at GrindWellCo@gmail.com with your order number and clear photos of the issue. Our team will review your request and arrange a replacement or refund where appropriate.

Eligibility for Refund or Replacement

You may be eligible for a replacement or refund if:

• The product arrived damaged or in poor condition.

• The wrong item or quantity was shipped.

• The package failed to arrive due to a verified carrier issue.

We cannot accept returns for:

• Opened or used coffee bags.

• Orders placed in error (wrong roast, grind, or quantity).

• Flavor or roast preferences once the product has been opened.

Refund Processing

Approved refunds will be issued to your original payment method within 3–5 business days.
If a replacement is preferred, a new order will be shipped as soon as possible at no additional cost.

Need Help?

For any questions or issues, please reach out to us at GrindWellCo@gmail.com — our team is here to make it right.