Privacy policy

Effective Date: October 1, 2025

At GrindWell Co., we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

Information We Collect

When you visit our site or place an order, we may collect:

Personal information such as your name, email address, phone number, and shipping address.
Payment information when you complete a purchase (processed securely through Shopify’s encrypted system).
Device and usage information such as your IP address, browser type, and how you interact with our site.

How We Use Your Information

We use your information to:

Process and fulfill your orders.
Communicate order updates or respond to customer support requests.
Improve our website, products, and customer experience.
Send marketing emails only if you have opted in.

How Your Information is Shared

We share your information only with trusted third parties necessary to operate our business, including:

Shopify, which hosts our store and processes payments securely.
Dripshippers, our roasting and fulfillment partner, to prepare and ship your coffee orders.
Shipping carriers to deliver your purchases.

We never sell, rent, or trade your personal information.

Cookies and Tracking

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. You can adjust your browser settings to disable cookies if you prefer.

Data Security

We take all reasonable steps to protect your personal information from loss, misuse, or unauthorized access. All payment data is processed securely using industry-standard encryption.